During the final days at Denver's old Stapleton airport, a crowded
United flight was cancelled.
A single agent was rebooking a long line of inconvenienced travelers.
Suddenly an angry passenger pushed his way to the desk. He slapped
his ticket down on the counter and said, "I HAVE to be on this flight
and it has to be first class."
The agent replied, "I'm sorry, sir. I'll be happy to try to help
you, but I've got to help these folks first, and I'm sure we'll be
able to work something out."
The passenger was unimpressed. He asked loudly, so that the
passengers behind him could hear, "Do you have any idea who I am?"
Without hesitating, the gate agent smiled and grabbed her public
"May I have your attention please?" she began, her voice bellowing
throughout the terminal. "We have a passenger here at the gate WHO DOES
NOT KNOW WHO HE IS. If anyone can help him find his identity, please
come to the gate."
With the folks behind him in line laughing hysterically, the man
glared at the United agent, gritted his teeth and swore, "F**k you."
Without flinching, she smiled and said, "I'm sorry, sir, but you'll
have to stand in line for that, too."
The man retreated as the people in the terminal applauded loudly.
Although the flight was cancelled and people were late, they were no
longer angry at United.